AI • Automation • Operations
Practical AI and automation allowing focus on innovation and customer service
I help organisations to reduce operational load, improve support workflows and adopt AI responsibly. By providing customer-centric solutions I help stakeholders improve their business through automation and resilient integration services.
Pragmatic AI & operations — focused on reliability, adoption, and real-world impact.
Experience
Enterprise support & operations, client-facing work
Focus
Applied AI, RAG, automation, reliability & adoption
Approach
Pragmatic delivery, clear communication, calm under pressure
What I can help with
Support & ops automation
Triage, summarisation, categorisation, routing, reporting, and workflow improvements.
Knowledge assistants (RAG)
Grounded Q&A from internal docs with evaluation, guardrails and clear limitations.
AI discovery → prototype
Turn a business need into a working prototype, validate it, then plan a safe rollout.
Enablement & adoption
Workshops and practical guidance so teams can use and own what’s built.
Want to talk through an idea?
If you’re exploring AI or automation but want to keep it grounded, I’m happy to chat and help you shape a sensible first step.