AI • Automation • Operations
Applied AI, automation and operational problem-solving
I explore practical uses of AI, automation and knowledge systems to reduce operational friction, improve workflows and support better customer experiences. My work combines enterprise operations experience with hands-on prototyping across RAG, AI agents and workflow automation.
Exploring applied AI, RAG, agents and operations through practical prototypes and research-led projects.
Experience
Enterprise support & operations, client-facing work
Focus
Applied AI, RAG, automation, reliability & adoption
Approach
Pragmatic delivery, clear communication, calm under pressure
Applied AI themes
Applied AI patterns I’ve been exploring.
These examples reflect the kinds of operational patterns I’ve been exploring through research, prototypes and applied AI experiments.
Knowledge scattered everywhere
Problem
Teams lose time searching across emails, Slack, SharePoint, tickets and internal documentation.
Prototype pattern
RAG-powered assistants grounded in trusted business knowledge and operational content.
Outcome
Faster answers, fewer repeated questions and more consistent support.
Repetitive operational work
Problem
People spend time chasing updates, checking records, summarising work and moving information between tools.
Prototype pattern
AI-assisted workflow automation with human oversight where decisions matter.
Outcome
Less manual follow-up, clearer ownership and faster turnaround.
AI adoption without structure
Problem
Teams may already be using ChatGPT, Copilot or Gemini without clear governance or measurable use cases.
Prototype pattern
AI readiness discovery to prioritise safe, practical first projects.
Outcome
Clearer roadmap, reduced risk and stronger adoption by real teams.
Experience behind the work
A mix of delivery experience, research and working prototypes.
My work combines hands-on AI prototyping with enterprise operations, customer delivery, support workflows and practical automation experience.
Enterprise operations background
Experience across customer delivery, service management, incident reduction and complex travel technology environments.
Working AI demos
Live prototypes including an AI readiness advisor, RAG research chatbot and voice booking assistant.
AI research and certification
MSc AI dissertation using RAG for dementia care support, plus Microsoft Azure AI certification.
Prototype portfolio
Applied AI demos and experiments.
AI readiness advisor
Assess maturity, risks and practical opportunities before jumping into tools.
Knowledge assistants
RAG-powered assistants for research, internal knowledge, support and operations.
Voice & booking agents
Conversational agents that qualify needs, answer questions and automate next steps.
Project thinking
Want to talk through an idea?
If you’re exploring AI or automation but want to keep it grounded, I’m happy to chat and help you shape a sensible first step.