I'm Igor Lima...

I recently completed an MSc in Artificial Intelligence, focused on building end-to-end solutions using existing models and tools (rather than model research). One of my main projects was a RAG-based assistant for dementia care support, with an emphasis on grounded answers and practical evaluation.

Professionally, I’ve spent years working closely with customers and internal engineering/support teams — often acting as the link between technical and non-technical stakeholders. A lot of my work has been about reducing operational friction: improving incident handling, creating better reporting and automations, and helping teams adopt changes without chaos.

My approach is pragmatic: start with the real workflow, ship something usable quickly, and make sure the team understands it well enough to own it. I’m not interested in AI for AI’s sake — I care about outcomes, maintainability, and making things easier for the people doing the work.